When Will My Order Be Shipped Out And How Long Will It Take ?
Once we have received your order, we begin processing within 1-2 business days. It takes between 2 - 5 business days to receive your order depending on where you are in the states. All international orders will take 1 to 3 weeks, unless you payed for priority. PLEASE NOTE once you have received your shipping number that is it on our end. We try our hardest to give you guys accurate drop off times. If we see that you did not receive your item within the time frame that was giving to us and you, we will follow up with you and the carrier that has your items.
I Entered The Wrong Information At Checkout!
If you have entered any incorrect information, especially mailing address, please contact us IMMEDIATELY! We want you to receive your package within the time frames we have provided. Once we have been informed of the mistake, we will email to confirm the change. Please double check any information you provide during checkout. We DO NOT take responsibility for any lost, misplaced, or wrong delivered packages if the address you provided is incorrect or have been entered incorrectly.
How Do I Cancel My Order ?
To better serve you, THHC will begin processing your order as soon as it has been placed. Once your order is placed, we are unable to change or cancel it.
My Lashes Arrived Damaged!
Please contact us AS SOON AS POSSIBLE! We are not responsible for damaged products unless it is a manufacturing damage, which can be replaced 48 hours after you have received your order. If you contact us beyond the 48 hour limit we have the right to refuse your claim. All lashes must still be in original packaging and unworn to be eligible for a replacement pair.
Questions, Comments, & Concerns ?
Please feel free to contact us about any concerns and questions that you may have. Leave us a comment letting us know what you think, and what we could do better to assist you.